How to Use 911

Learn About Calling 9-1-1

The Coral Springs Emergency Communications Center (ECC) is the Public Safety Answering Point (PSAP) for all 9-1-1 calls placed within the City of Coral Springs. In addition to voice 9-1-1 calls, the ECC also receives and processes text to 9-1-1.

The ECC not only processes emergency 9-1-1 calls, but also completes numerous activities in support of public safety. Employees dispatch first responders, monitor dispatch radio channels, relay pertinent information to the field, and to other agencies and businesses.

The ECC is staffed 24 hours a day, seven days a week.

Although they are important, please call 954-344-1800 less-serious crimes, including noise complaints, curfew violations, parking violations, barking dogs, or situations that occurred some time ago but still require a report.

The Coral Springs Police Department has an Online Crime Reporting System designed to make it easier and more convenient to file a police report without leaving home, however not every crime can be reported using this online system. See the CPD Online Crime Reporting page for details.

Please also use 954-344-1800 to request a phone number for your neighborhood police district or other police departments, or for general police department policy and procedure questions that do not require an immediate response.

By your using the non-emergency number, you ensure 9-1-1 lines are available for emergency calls. Deliberate misuse of 9-1-1 is a crime that endangers lives.

Emergency and life-threatening calls take priority over non-emergency calls. There may be events where the patrol officers are extremely busy with priority calls. Please be patient.

Appropriate uses of 9-1-1 are instances of immediate danger or when there is a crime in progress, such as:

  • Breaking and Entering
  • Assault
  • Rape
  • Shooting
  • Cutting/Stabbing
  • Robbery
  • Any Crime Against a Child
  • Missing Person (if they are a child or an adult with a mental or physical disability).
  • Vehicle Accident
  • Person with a Weapon (Gun/Knife)
  • Suspicious Situations
  • Medical Emergencies
  • Fires
  • Electrical Lines Down
  • Gas Leaks
  • An immediate situation where someone can be injured or is injured.

Calls for service for police, fire and/or medical responders are handled by civilian emergency telecommunicators who are trained and required to ask certain questions and provide emergency instructions.

  • Stay calm.
  • Know the address of the emergency and the number you are calling from.
  • Wait for the call-taker to ask questions then answer clearly and calmly.
  • If you reach a recording, don't hang up; listen to what it says.
  • Let the call-taker guide the conversation.
  • Follow all directions.
  • Keep your eyes open so you can provide descriptions of suspects or information about the scene.
  • Do not hang up the call until directed.
  • The call-taker will ask you for the address or intersection where help is needed.
  • The call-taker will conduct a thorough interview as to the nature of your call to determine the appropriate response.
  • The call-taker will select an "incident code" in accordance with the severity of the situation and type of response required.
  • The call is automatically sent to the police or fire dispatcher for that area.
  • Available emergency responders are sent by the dispatcher in accordance with the nature of the call.
  • Meanwhile, the call-taker may remain on the line with you to gather additional information or provide emergency instructions. This is not delaying help; we will have already alerted first responders.